You can see all guarantees and delivery times directly on AliExpress by clicking here. And see all the frequently asked questions answered in this other link.
“How does AliExpress work?” Although AliExpress has been around for a few years now, we still hear this question often, so in this article we're going to explain how to shop at AliExpress.
This is a detailed guide with all the steps to follow before buying a product in this famous online store and we will answer the most frequently asked questions made in blog comments. We'll show you how to find branded products, identify a good seller, what payment methods this Chinese online shopping platform allows, how to contact sellers… So if you're new or have any questions, keep reading! This article is going to be very useful to you.
What is AliExpress? Is is safe to buy in this Chinese platform?
AliExpress has become the worlds largest online store. The latest statistics show that the Chinese store is making 3 times more profit than Amazon and eBay together and is consolidating itself as the preferred shopping platform in many countries around the world. Millions and millions of people like you shop in AliExpress. Having said this, we have to clear something out: AliExpress is not a store, it's a platform that connects millions of sellers and consumers.
Therefore AliExpress takes on important functions, such as controlling that sellers are adhering to the stipulated rules, protecting consumers if they encounter any problem with the platform, keeping your money safe until you confirm you received the product and mediate any possible problems between the seller and the consumer. It is worth mentioning that AliExpress is extremely intolerable with vendors that do not follow rules and will punish them closing their store and banishing them from the AliExpress platform.
How to identify trustworthy sellers
Like we mentioned before, AliExpress is a platform that mediates between buyer and seller, so the seller is responsible for sending the order correctly, making sure the product meets the product description. Therefore it's very important to find a reliable seller. We will have to assess which seller provides the best products and has the best reputation. This will be done with the following steps:
Check the seller's score, you will be able to find it at the top right part of the page. Here you will see either medals (good reputation), diamonds (very good reputation) or crowns (excellent reputation). When clicking on these you will be able to see the average scores of the seller when it comes to “item as described”, “communication with customers” and “shipping speed”. If the scores are above average they will be displayed in green, if they are below average in red. Remember that these scores are given by AliExpress through the ratings given to the seller by other buyers, so neither AliExpress nor the seller can change them.
The second aspect to take in to consideration when evaluating a seller are the reviews/ratings and comments posted by the consumers. This will give you a good idea about the quality of the product and the general satisfaction of the buyers. It will also give you information about shipping time and if the product is as described.
Finally, it is also very helpful to look at how many people have bought the product from the seller. If there are a lot of sales and customer ratings are positive (stars and percentage), we can be pretty sure that we are dealing with a trustworthy seller.
If you have any doubts (small as it may be) the best thing you can do is to directly contact the seller so he can resolve it. We can ask them about the authenticity of the product, if the product that is going to be sent to your home has the logo placed correctly or send you pictures of the original product. In short, whenever you have a doubt, don’t be sacred to ask the seller, this way you'll avoid unpleasant surprises when the package arrives home.
You see, finding reliable seller is easier than it sounds.
How to distinguish a replica from an original
When we are searching for products in AliExpress it is hard to distinguish a replica from an original product. This is probably because the replicas sold in AliExpress are very well made. If you are trying to find a 100% original brand there are a few things that will help you out. The first is the price: if we see that a product in not that much cheaper than in a official store across the road, then we can deduce that we are dealing with a original brand product (on the other hand replicas are a lot cheaper).
The second way to identify and original product is to look at the product description and see if it mentions the words “original”, if this is the case the seller is has to send you an original product. Finally, similar to the a fore mentioned, but safer, is the “Guaranteed Genuine” badge you can find under a product description.
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